Terms of service

Last updated: 21 September 2026

These Terms of Service apply when you use the Dave's Tiles website or purchase goods from us online, by telephone or in-store. Please read them carefully before placing an order.

Nothing in these terms limits your statutory rights as a consumer.

1. Information About Us

Dave's Tiles is a trading name of Dave's Tiles Limited, a company registered in England and Wales.

  • Company registration number: 15989629

  • VAT registration number: GB480692272

  • Trading address: Unit 1, Wheeler Hub Drive, Blackpool, FY2 0FH, United Kingdom

  • Email: office@davestiles.co.uk

  • Telephone: 01253 422624

  • WhatsApp: 07704 842923

We may contact you about an order using the contact information you provide.

2. Using Our Website

By accessing our website, you agree to use it lawfully and not to interfere with its operation, security or availability.

Website content, including our branding, text, graphics, product images and design, belongs to Dave's Tiles or its licensors. It must not be copied, reproduced or used commercially without prior written permission.

We aim to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted or free from errors. We may update, suspend or withdraw any part of the website where reasonably necessary.

3. Products and Availability

All products are subject to availability. We may change or discontinue products, limit quantities, correct errors or decline an order where we cannot reasonably fulfil it.

If we cannot supply an accepted order, we will contact you and refund any amount paid for the unavailable goods.

You are responsible for checking that a product is suitable for its intended location, substrate and use. Please review the product description, technical information and manufacturer guidance before ordering or installing it.

4. Product Images, Samples and Variations

Website images and samples provide an indication of colour, pattern, texture and finish. Screen settings, photography, lighting and the small size of a sample can affect how a product appears.

Tiles and natural products may vary in shade, tone, calibre, pattern, texture and finish. These variations can occur between manufacturing batches and may be an intended feature rather than a fault.

Before installation, you must check that:

  • The correct products and quantities have been supplied;

  • Boxes are from a suitable matching batch where applicable;

  • The shade, size and finish are acceptable; and

  • Any natural or intentional variation is distributed appropriately.

Tiles should be mixed from several boxes during installation to create a balanced appearance. We cannot guarantee that additional products ordered later will match an earlier batch.

Packaging and labels may change without affecting the product specification.

5. Measurements and Quantities

You are responsible for checking all measurements and ordering the correct quantity, including an appropriate allowance for cuts, breakages, pattern matching and future repairs.

Coverage figures are approximate and may be affected by room shape, joint width, installation pattern, tile size and site conditions.

If we calculate a quantity using measurements supplied by you, the calculation is an estimate. You remain responsible for confirming the measurements and final quantity before ordering.

6. Orders and Our Contract With You

Submitting an order does not mean that we have accepted it. A contract is formed when we confirm acceptance or dispatch the goods, whichever occurs first.

We may reject or cancel an order where a product is unavailable, payment cannot be authorised, there is an obvious error, delivery is unavailable, a purchase restriction applies or we reasonably suspect fraud or misuse.

Please check your order confirmation carefully and contact us promptly if anything is incorrect.

7. Prices and Payment

Prices are shown in pounds sterling and include VAT unless stated otherwise. Delivery and other applicable charges will be shown before the order is completed.

If an obvious pricing error is identified, we may cancel the affected item and refund any amount paid, or ask whether you wish to proceed at the correct price.

Payment must be made using a method offered at checkout or agreed with us. Buy-now-pay-later and finance services, where available, are provided by independent payment providers and are subject to their terms and eligibility checks.

Goods remain our property until paid for in full. Risk passes to you when delivery or collection is completed.

8. Delivery

Delivery estimates are provided in good faith but are not guaranteed unless we expressly agree a fixed date in writing.

Large or heavy orders may be delivered through a pallet network. Unless otherwise agreed:

  • Pallet delivery is kerbside only;

  • The location must be reasonably accessible to the delivery vehicle;

  • Someone must be present to inspect and accept the delivery; and

  • The driver is not responsible for moving goods inside a property or onto site.

Tell us about access restrictions before dispatch, including narrow roads, weight restrictions, low bridges, restricted parking or unsuitable surfaces. Additional charges may apply if delivery fails because access information was not provided or nobody was available.

We are not responsible for delays caused by events outside our reasonable control, but we will take reasonable steps to minimise disruption and keep you informed.

9. Collection

Collection orders must be collected from the confirmed location during the confirmed hours. Please bring your order confirmation or other proof of purchase.

Responsibility for safely loading and securing goods in a suitable vehicle rests with the person collecting them. Our staff may refuse to load a vehicle they reasonably consider unsuitable or overloaded.

Risk passes to you when the goods are handed over or loaded for collection.

10. Inspection, Damage and Shortages

Inspect all goods as soon as they are delivered or collected and always before installation.

For delivery damage, please:

  • Note visible damage or shortages on the delivery paperwork;

  • Take photographs while the goods remain on the pallet;

  • Photograph the packaging and delivery label; and

  • Contact us within 24 hours where reasonably possible.

Prompt reporting helps us investigate and raise a carrier claim. The 24-hour reporting request does not affect your statutory rights.

Do not install goods that are damaged, incorrect or visibly defective. Contact us first so we can investigate and agree the appropriate solution.

11. Installation

Products must be installed in accordance with the manufacturer's instructions and recognised industry standards, using suitable materials and methods.

The customer or installer is responsible for checking the substrate, product, batch, shade, layout and site conditions before installation begins.

Installation is normally treated as acceptance of visible characteristics and defects that should reasonably have been identified beforehand. This does not affect your rights regarding hidden faults that could not reasonably have been discovered before installation.

We are not responsible for problems caused by incorrect installation, unsuitable substrates, moisture, movement, inadequate preparation, incorrect materials, failure to follow instructions or work carried out by an independent installer.

12. Consumer Cancellations and Returns

For qualifying online, telephone and other distance orders, consumers may normally cancel within 14 days of receiving the goods without giving a reason. After notifying us, you normally have a further 14 days to return the goods.

Unless goods are faulty, damaged or incorrectly supplied:

  • Return costs are the customer's responsibility;

  • Products must be unused, uninstalled, uncut and securely packaged;

  • Complete boxes should be returned where applicable; and

  • We may reduce a refund where handling has reduced the value of the goods.

For a full cancellation of a qualifying distance order, we will refund the standard outbound delivery charge. Extra costs for an upgraded, timed or expedited service are not refundable beyond the cost of standard delivery.

Approved refunds will be issued to the original payment method within the legally required timeframe.

There is no automatic right to return goods bought in-store because you have changed your mind. At our discretion, we may accept eligible stocked goods returned within 14 days with proof of purchase, provided they are unused, unopened and fully resalable.

Please see our Refund and Returns Policy for full instructions.

13. Powdered Products

Powdered products require dry and appropriate storage. Once they have left our premises, we cannot verify how they have been transported or stored.

We therefore do not accept change-of-mind returns on powdered products purchased or collected in-store once they have left our premises, even if the packaging appears unopened. This includes:

  • Powdered tile adhesive;

  • Grout;

  • Levelling compounds;

  • Screeds;

  • Cement-based products; and

  • Other bagged or powdered materials.

For qualifying distance purchases, statutory cancellation rights continue to apply. Returned powdered products must remain sealed, unused, undamaged and appropriately stored. We may reduce or refuse a refund where the packaging or product has been opened, damaged, contaminated, exposed to moisture or stored incorrectly.

This section does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

14. Special Orders and Made-to-Order Products

Products specially ordered for a customer in-store cannot be cancelled, exchanged or refunded because the customer has changed their mind.

This includes non-stock products, special sizes or colours, and products sourced specifically at the customer's request. We will identify a special-order item before confirming the order wherever reasonably possible.

For distance purchases, statutory cancellation rights apply unless a legal exception applies, including goods made to the customer's specifications or clearly personalised.

This section does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

15. Faulty Goods

Goods must be as described, of satisfactory quality and fit for any purpose made known to us where applicable.

If you believe a product is faulty, stop using or installing it and contact us promptly. We may request proof of purchase, photographs or videos, product and batch information, installation details, installer information and an opportunity to inspect the goods.

We may consult the manufacturer or arrange an independent inspection where appropriate. Your remedies will be provided in accordance with applicable consumer law.

Nothing in these terms removes or limits your rights under the Consumer Rights Act 2015 or other applicable legislation.

16. Trade and Business Customers

If you purchase wholly or mainly for business purposes, you confirm that you have authority to bind the business you represent.

Consumer-only rights, including distance-selling cancellation rights, may not apply to business purchases. To the fullest extent permitted by law, we are not liable to a business customer for loss of profit, revenue, contracts, anticipated savings, goodwill, business opportunity or any indirect or consequential loss.

Our total liability to a business customer arising from an order will not exceed the price paid for the affected goods, except where liability cannot legally be limited.

17. Our Liability to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We are not responsible for loss or damage that is not reasonably foreseeable, is caused by incorrect installation or misuse, results from failure to follow instructions, is caused by inaccurate information supplied by you or is a business loss arising from a consumer purchase.

Nothing in these terms excludes or limits liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

18. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, transport disruption, supplier failure, industrial action, fire, flood, public emergencies or interruption to utilities or communications.

We will take reasonable steps to reduce the impact and contact you where the event materially affects your order.

19. Personal Information

We process personal information in accordance with our Privacy Policy. Information may be shared with payment providers, delivery companies and other service providers where necessary to process and fulfil an order.

20. Changes to These Terms

We may update these terms from time to time. The terms applying to an order are those in force when the order is placed, unless a change is required by law or agreed with you.

21. Governing Law and Disputes

These terms are governed by the law of England and Wales.

Consumers living in another part of the United Kingdom may also bring proceedings in their local courts where applicable. Nothing in this section removes mandatory rights under the law where you live.

Please contact us first if you have a complaint so we can try to resolve it.

22. Contact Us

Questions about these Terms of Service should be sent to:

Dave's Tiles Limited
Unit 1, Wheeler Hub Drive
Blackpool
FY2 0FH

Email: office@davestiles.co.uk
Telephone: 01253 422624
WhatsApp: 07704 842923