Shipping policy

At Dave’s Tiles, we aim to deliver your tiles and associated products safely, efficiently and at a convenient time.

Order Processing

Please allow approximately 3–5 working days for delivery unless otherwise stated on the product page.

You can select your preferred delivery date during checkout. We will do our best to meet this date, but it cannot be guaranteed. If we are unable to deliver on your chosen date, we will contact you to arrange an alternative.

Once your order has been dispatched, you will receive confirmation by email.

Pallet Deliveries

Most tile orders are delivered using a nationwide pallet network.

Please be aware that:

  • Deliveries are kerbside only

  • The driver is not responsible for carrying goods inside your property

  • Access must be suitable for a large delivery vehicle

  • A responsible person must be present to accept and inspect the delivery

  • Delivery dates and times are estimates and cannot be guaranteed

  • Additional charges may apply if delivery fails because nobody is available or access is unsuitable

Please let us know before ordering if your address has restricted access, narrow roads, steep inclines or any other potential delivery difficulties.

Parcel Deliveries

Smaller products and accessories may be sent using a parcel courier rather than a pallet network. Delivery details will be provided once the order has been dispatched.

Collection

Orders can also be collected from:

Dave’s Tiles
Unit 1, The Wheeler Hub
Wheeler Hub Drive
Blackpool
FY2 0FH

Please wait until we have confirmed that your order is ready before travelling to collect it.

Checking Your Delivery

Please inspect your order carefully when it arrives.

Before signing for the delivery:

  • Check the pallet and packaging for visible damage

  • Confirm that the correct number of boxes or items has arrived

  • Take clear photographs of any visible damage

  • Mark the delivery as damaged if necessary

Any damage, shortages or incorrect items must be reported to us within 24 hours of delivery, together with clear photographs. Reporting problems promptly helps us submit a claim to the delivery company.

Please do not install damaged or incorrect products, as installing them may be treated as acceptance of the goods. This does not affect your statutory rights.

Delivery Delays

Although we aim to meet all estimated delivery dates, delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Traffic or transport disruption

  • Pallet-network delays

  • Restricted delivery access

  • High seasonal demand

Dave’s Tiles cannot accept responsibility for consequential losses, installer costs or project delays caused by late delivery. We strongly recommend that you do not book tradespeople until your goods have arrived and have been checked.

Delivery Address

Please make sure your delivery address and contact telephone number are correct when placing your order.

If you need to change your delivery details, contact us as quickly as possible. We cannot guarantee that changes can be made once an order has been dispatched.

Contact Us

For delivery or collection enquiries, please contact:

Email: office@davestiles.co.uk
Address: Dave’s Tiles, Unit 1, The Wheeler Hub, Wheeler Hub Drive, Blackpool, FY2 0FH

Dave’s Tiles is a trading name of Dave’s Tiles Limited.

Company registration number: 15989629
VAT registration number: GB480692272